winblx Privacy Policy

1. About This Privacy Policy

This Privacy Policy ("Policy") is issued by winblx ("we", "us", "our") and applies to all personal data collected from individuals ("you", "Member", "Visitor") who access winblx.com, register an account, or use any service provided by the winblx platform.

winblx is committed to protecting your privacy and handling your personal data in accordance with applicable data protection legislation and international gaming authority requirements. This Policy explains what data we collect, why we collect it, how we use it, who we share it with, and what rights you have in respect of your data.

This Policy should be read alongside the winblx Terms & Conditions, which govern the overall relationship between you and winblx. In the event of any conflict between this Policy and the Terms & Conditions on data-related matters, this Policy shall prevail.

By registering a winblx account or continuing to use the Platform following any update to this Policy, you acknowledge that you have read and understood this Policy. If you do not agree with this Policy, you should not create an account or use the winblx platform.

2. Personal Data We Collect

2.1 Registration and Account Data

When you register a winblx account, we collect the following information:

• Full legal name as it appears on your government-issued identification
• Date of birth (for age verification — winblx is strictly 21+ only)
• Email address
• Malaysian or international mobile telephone number
• Residential address
• Username and encrypted password
• Preferred currency (Malaysian Ringgit / MYR for Malaysian members)

2.2 Identity Verification (KYC) Data

As part of our mandatory Know Your Customer (KYC) process and in compliance with international gaming authority requirements, we may collect:

• Copy of your Malaysian Identity Card (MyKad) or valid passport
• Proof of residential address (utility bill or bank statement dated within 3 months)
• Proof of payment method ownership (e.g., screenshot of e-wallet account confirming name)
• Selfie or liveness verification image where required by our compliance procedures

2.3 Transaction and Financial Data

We collect records of all financial transactions associated with your winblx account, including:

• Deposit and withdrawal amounts, dates, and methods (e.g., Touch 'n Go eWallet, Maybank2u, FPX)
• Payment method identifiers (masked account numbers, e-wallet registration details)
• Transaction reference numbers and processing timestamps
• Bonus credits issued and wagering records

2.4 Gaming and Betting Activity Data

winblx maintains comprehensive records of your gaming and betting activity for the purposes of account management, responsible gaming monitoring, and compliance, including:

• All bets placed — sport, market, selection, stake, odds, and outcome
• Casino game sessions — game title, session duration, total wagered, net result
• Slot sessions — game name, RTP tier, session statistics
• Bonus usage and wagering progress records

2.5 Technical and Usage Data

When you access winblx, our systems automatically collect certain technical data including:

• IP address and approximate geolocation derived from it
• Device type, operating system, and browser version
• Session identifiers and authentication tokens
• Pages visited, navigation paths, and feature interactions within the Platform
• Login timestamps and session duration

3. How We Use Your Personal Data

winblx uses the personal data we collect for the following purposes:

Purpose	Data Used
Account creation and management	Registration data, KYC documents, contact details
Age and identity verification	Date of birth, KYC documents, selfie verification
Processing deposits and withdrawals	Transaction data, payment method identifiers, KYC verification
Delivering gaming and betting services	Account data, session data, gaming activity records
Fraud prevention and security	Technical data, transaction patterns, login activity logs
Responsible gaming monitoring	Gaming activity, deposit history, behavioural patterns
Regulatory and legal compliance	All data categories as required by applicable law
Customer support	Account data, transaction history, communication records
Platform improvement and analytics	Aggregated and anonymised usage data
Promotional communications (where consented)	Email address, gaming preferences, account tier

winblx does not use your personal data for any purpose other than those listed above or as otherwise disclosed in this Policy.

4. Legal Basis for Processing

winblx processes your personal data on the following legal bases:

• Contract performance: Processing necessary to open and manage your winblx account, process transactions, and deliver the services you have requested.
• Legal obligation: Processing required to comply with anti-money laundering regulations, KYC requirements, responsible gaming obligations, and reporting duties under applicable international gaming authority regulations.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and internal analytics — where our interests are balanced against your rights and do not override them.
• Consent: Processing for direct marketing communications where you have given explicit consent. You may withdraw consent at any time by contacting winblx support or updating your communication preferences in your account settings.

5. Data Sharing and Third Parties

winblx does not sell, rent, or trade your personal data to any third party. We share data only in the following limited circumstances:

5.1 Licensed Gaming and Technology Partners

To deliver our casino and sportsbook services, winblx shares necessary game session data with licensed game providers (such as live dealer studio operators and slot providers). These partners process data only as required to deliver the specific service and are bound by confidentiality and data processing agreements.

5.2 Payment Processors

To process deposits and withdrawals via Malaysian payment methods including Touch 'n Go eWallet, Boost, DuitNow, Maybank2u, CIMB Clicks, Public Bank, and FPX, winblx shares the minimum necessary transaction data with the relevant payment processing partners. These processors operate under their own privacy policies and applicable financial regulations.

5.3 Identity Verification Services

KYC identity verification may be performed in partnership with third-party identity verification service providers. These providers process your identification documents and verification data solely for the purpose of confirming your identity and age, and are bound by strict confidentiality obligations.

5.4 Regulatory and Legal Authorities

winblx may disclose personal data to relevant regulatory authorities, law enforcement agencies, or gaming regulators where required to do so by law, court order, or as necessary to comply with applicable legal obligations. winblx will notify you of any such disclosure where legally permitted to do so.

5.5 Corporate Transactions

In the event of a merger, acquisition, or sale of winblx or any of its assets, personal data may be transferred to the acquiring entity as part of the transaction, subject to equivalent privacy protections being maintained by the acquiring entity.

6. Cookies and Tracking Technologies

winblx uses cookies and similar tracking technologies to operate the Platform, enhance your experience, and for analytics purposes. The types of cookies we use are as follows:

• Essential cookies: Required for the Platform to function correctly — including session management, authentication tokens, and security features. These cannot be disabled without impairing your ability to use winblx.
• Functional cookies: Remember your preferences such as language settings, preferred game categories, and cashier payment method selections to provide a personalised experience across sessions.
• Analytics cookies: Collect aggregated, anonymised data about how Members navigate and interact with winblx to help us improve the Platform. This data does not identify individual users.
• Security cookies: Used to detect and prevent fraudulent login attempts, bot activity, and other security threats on the winblx login portal and throughout the Platform.

You may manage non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of winblx, particularly session persistence and personalisation features. winblx does not use third-party advertising cookies or cross-site tracking technologies.

7. Data Retention

winblx retains your personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:

• Account and identity data: Retained for a minimum of 5 years following account closure, in accordance with international gaming authority record-keeping requirements and anti-money laundering regulations.
• Transaction records: Retained for a minimum of 7 years following each transaction to satisfy applicable financial and regulatory record-keeping obligations.
• Gaming and betting activity logs: Retained for a minimum of 5 years to support regulatory compliance, dispute resolution, and responsible gaming monitoring.
• Communication records: Customer support correspondence is retained for a minimum of 3 years from the date of the communication.
• Technical and access logs: Retained for 12 months for security and fraud investigation purposes, after which they are deleted or anonymised.

Upon the expiry of the applicable retention period, winblx will securely delete or anonymise your personal data in accordance with our data disposal procedures.

8. Data Security

winblx implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and winblx servers
• Encrypted password storage using modern one-way cryptographic hashing — winblx staff cannot retrieve your raw password
• Two-factor authentication (2FA) available for all member accounts to protect against unauthorised login
• Access controls: Personal data access within winblx is restricted to personnel who require it for their specific operational role, on a least-privilege basis
• Regular security audits and penetration testing of the Platform by qualified security professionals
• Incident response procedures including defined processes for detecting, responding to, and notifying affected Members of any data security incident

Notwithstanding these measures, no data transmission or storage system can be guaranteed to be 100% secure. In the event of a data breach that is likely to result in a high risk to your rights, winblx will notify affected Members without undue delay in accordance with applicable data protection requirements.

9. Your Data Rights

As a winblx Member or visitor, you have the following rights in respect of your personal data, subject to applicable legal limitations:

• Right of access: You may request a copy of the personal data winblx holds about you, along with information about how it is processed.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data we hold about you. Some corrections can be made directly through your winblx account settings.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to winblx's legal retention obligations.
• Right to restriction: You may request that winblx restrict the processing of your data in certain circumstances — for example, where you contest the accuracy of the data pending verification.
• Right to data portability: You may request that winblx provide your personal data in a structured, commonly used, and machine-readable format for transfer to another service provider where technically feasible.
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to winblx's right to demonstrate compelling grounds.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact our data protection team at [email protected]. winblx will respond to all verified data rights requests within 30 calendar days.

10. Children and Minors

winblx is strictly an adult gaming platform intended exclusively for individuals who are 21 years of age or older. winblx does not knowingly collect personal data from any person under the age of 21.

The winblx registration process includes mandatory age verification, and KYC document checks are performed on all accounts. Where winblx discovers that a Member is under 21, the account will be immediately suspended, any funds will be returned to the source payment method where legally permissible, and all associated personal data will be securely deleted. 21+

If you are the parent or guardian of a minor who you believe has registered a winblx account, please contact us immediately at [email protected] so that we can take appropriate action without delay.

11. International Data Transfers

winblx may transfer your personal data to servers and service providers located outside Malaysia in the course of delivering its gaming platform, processing transactions, and operating its customer support function. Where such transfers occur, winblx ensures that appropriate safeguards are in place to maintain an equivalent level of data protection to that required under applicable data protection standards.

Safeguards for international data transfers may include binding contractual clauses with data recipients, adequacy determinations in respect of the destination country, and certification of data recipients under recognised international privacy frameworks.

12. Amendments to This Policy

winblx reserves the right to amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. The date of the most recent update is shown at the top of this page.

Where amendments are material — meaning they significantly alter how we use your data or your rights in respect of it — winblx will notify registered Members by email to their registered address at least 14 calendar days before the amended Policy takes effect.

Your continued use of the winblx platform following the effective date of any amended Privacy Policy constitutes your acknowledgement of the updated Policy. We encourage you to review this page periodically to stay informed of how winblx protects your data.

13. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by winblx, please contact our data protection team using the details below:

• Email: [email protected]
• Subject line: Please include "Privacy Request" or "Data Rights Request" in the subject line of your email for priority routing to our data protection team
• Live Chat: Available 24/7 through the winblx platform support interface for general privacy queries
• Response time: We aim to acknowledge all privacy-related enquiries within 5 business days and to resolve substantive data rights requests within 30 calendar days

winblx's customer support team operates 24 hours a day, 7 days a week, and can assist Members across Malaysia — whether you are in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, or anywhere else in the country.